Shipping & Returns
All purchases are shipped from our warehouse in Garden City, NY by UPS, to arrive within 3-5 business days from receipt of your order.
The shipping and handling cost for your order is based on the total weight and distance of the order.
Please allow up to 2 business days to process, and pack your order.
Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.
Delivery times shown below are based upon normal business volumes.
The following information applies to procedures for receiving orders by truck lines or UPS or USPS or FedEx and for Returned Merchandise.
Damage Claims and Shortages
Wenzel Sauce will not process re-shipments for claims and shortages without the following procedures properly adhered to:
1. If you receive goods and sign the bill of lading without inspecting your shipment you are fully responsible for it. Wenzel Sauce will no accept damages that are not noted to the driver and recorder on the bill of lading or a damage report. This signed document is needed to file a claim with USPS/FedEx or any of the freight lines we use.
2. Wenzel Sauce will require proof of case count and damages.
3. All orders should be checked in and compared to the invoice that is shipped with the order. If the product is short of what the invoice indicates, please have the driver sign the bill of lading noting what items are missing.
4. The product should also be examined closely for damages. If any are damaged, please have the driver make a note of it on the bill of lading.
Customer satisfaction is our #1 concern and Wenzel Sauce offers full refund of retail price if you are not 100% satisfied. We ask that customer pays the return label and must mail to:
WENZEL SAUCE LLC
141 OXFORD BLVD
GARDEN CITY, NY 11530